SHIPPING AND RETURNS

SHIPPING POLICY

Orders ship from our facility in Quitman, Texas. Most orders ship within 1–2 business days (we ship Monday–Thursday, excluding US holidays; orders placed Friday–Sunday ship the following Monday or Tuesday). Water filtration systems and copper foot-bath bowls may take 3–5 business days to prepare. You will receive a tracking link by email when your order ships.

United States — 48 contiguous states

• Free Standard Shipping on orders of $50 or more. Standard orders typically arrive 3–7 business days after shipping. Carrier is at our discretion (USPS, UPS, or FedEx).
• Standard Shipping: $7 flat on orders under $50.
• Express Shipping (2–3 business days): $13 flat for packages up to 5 lb; $25 flat for 5–10 lb.
• Overnight: UPS Next Day Air Saver and FedEx Standard Overnight rates are shown at checkout. Overnight orders placed by 12 pm Central, Monday–Thursday, ship the same day.
• Bulk sizes (1 kg and larger) qualify for Free Standard Shipping at $50 or more like everything else.
• Water systems, gallon liquids, and other heavy items also ship free at $50 or more within the contiguous US. Express and overnight options for heavy items are shown as carrier rates at checkout.

Alaska, Hawaii, Puerto Rico, US territories, and APO/FPO

• Supplements, body care, and other standard items: same rates as above.
• Water systems, gallon liquids, and other heavy items: shipping is calculated at checkout by weight and destination. Free shipping does not apply to heavy items outside the contiguous US.

International

• We ship to every country and region our carriers and Shopify support. Rates are calculated at checkout by weight and destination (USPS, FedEx, UPS). Free shipping is not available on international orders.
• Water filtration products can be shipped internationally. Please check voltage (110 V / 220 V) and plumbing fittings (US NPT thread) before ordering; adapters may be required. Installed water systems cannot be returned.
• The recipient is the importer of record and is responsible for any customs duties, import taxes, and brokerage fees charged on delivery. We cannot mark shipments as gifts or under-declare values.
• Delivery times are typically 6–14 business days after shipping, depending on destination and customs.

Lost, delayed, or damaged packages

If a package shows as delivered but has not arrived, please check with neighbors and your carrier, then contact us within 7 days at hi@omicawellness.com so we can open a carrier claim. For damaged shipments, send photos of the box and contents within 7 days and we will replace or refund.

Address changes and cancellations

Contact us as soon as possible; we cannot change the address once a label is printed. Orders refused or returned as undeliverable are refunded less the shipping cost we paid.

Questions: hi@omicawellness.com · Omica Wellness (Terepia Sales LLC), 706 C E Goode St, Quitman, TX 75783.

RETURN POLICY

We at Omica Wellness strive to provide the highest in quality control, and we offer a comprehensive 30-Day No-Questions-Asked Return Policy.

To return an item, contact our Customer Service department within 30 days of delivery for full instructions. After 30 days, returns or refunds shall be at the sole discretion of Omica Wellness.

All items must be returned in their original condition and packaging. If your item(s) arrived damaged or broken, please send clear photos taken in good light for every product affected.

If you wish to cancel an order after it has shipped, please call us prior to accepting the package. When it arrives, please refuse it, unopened. Once we receive the unopened package, we will arrange a refund, deducting all shipping costs.

Do not ship or refuse any merchandise without first calling Omica Customer Service at 800-613-6311 to arrange the return. Our return address is:

Terepia Sales LLC
706 C E Goode St
Quitman, TX 75783

For international customs documents, please complete using the following description and declaration: “Product Return to seller — $0 value.”

A replacement product or a credit card refund may be issued if requested and if Omica Wellness agrees to said request. No refund will be made for the initial shipping/handling costs. Price adjustments will be made to volume discounts affected by partial order returns. Returns are normally processed within three weeks from the date of request or receipt of returned merchandise whichever is later.

Omica Wellness’ 30-day guarantee, as stated herein, shall be the purchaser’s sole remedy for any damages that may result from the transactions to which this Return Policy applies. In no event shall Omica Wellness be liable for special, incidental or consequential damages as a consequence of transactions to which this Return Policy applies.

BULK ITEMS ARE NOT ELIGIBLE FOR REFUND. Bulk items will have the word “bulk” at the end of their name. Please contact us before purchasing in bulk.

BULK ORDERS

BULK ITEMS ARE NOT ELIGIBLE FOR REFUND. Please contact us before purchasing in bulk.

WATER FILTERS

Water filtration systems, replacement cartridges, and shower filters ship within the US and internationally. Within the 48 contiguous states they ship free on orders of $50 or more; to Alaska, Hawaii, US territories, and other countries the rate is calculated at checkout by weight and destination. Before ordering from outside the US, please confirm your voltage (110 V / 220 V) and plumbing fittings (US NPT thread); adapters may be required. Installed water systems cannot be returned. International recipients are responsible for duties and import taxes.